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Tuesday, October 2 • 2:00pm - 3:20pm
Developer Track | Tech Talks: Product Dev's Secret Weapons & Taking the Pain out of Support Engineering

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2:00 - 2:40 PM - Empathy & Inclusion: Product Dev's Secret Weapon

Annie Hsieh, Dev Lead at Square Root, Inc

Inclusion in tech -- beyond recruitment and retention -- what about the often undiscussed impact on product development? In this session, Annie Hsieh will share her personal journey as a minority woman in tech, discussing why divergent thought is critical for product development, and offer tips on how to foster inclusion throughout the process. Annie will discuss how an empathy-oriented approach to product development -- from user interviews to internal processes and meeting structures -- drives better end products and bigger impacts. She'll also cover how individuals and companies can partner with organizations like Women Who Code to help solve the inclusion challenge and redefine the tech talent pool of tomorrow.

2:40 - 3:20 PM - Taking the Pain out of Support Engineering

Cecy Correa, Software Engineer, Return Path 

Production support is not a priority. No one on the team wants to work on support cards. Being on-call is a pain. Does this ring a bell? We’ve all been there! There is a better way to handle Support Engineering for your product. A way that will level up your team, and create positive support experiences for your customers. Drawing on 3+ years of Support Engineering at two different companies, I will share successful Support patterns and tools you can start using today to improve your product support.

avatar for Cecy Correa

Cecy Correa

Software Engineer, Return Path
avatar for Annie Hsieh

Annie Hsieh

Dev Lead, Square Root, Inc.
I’m a startup veteran, having worked as an engineer at several startups. I recently became a dev lead at Square Root, where I lead 2 application engineering teams. Outside of work, I am into animal rescue and love to foster dogs.

avatar for Optimizely


Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based... Read More →

Tuesday October 2, 2018 2:00pm - 3:20pm
Capital Factory 701 Brazos St, Austin, TX 78701
  • Room 16th Floor, ACL

Attendees (102)