2:00 - 2:40 PM - Empathy & Inclusion: Product Dev's Secret WeaponAnnie Hsieh, Dev Lead at Square Root, Inc
Inclusion in tech -- beyond recruitment and retention -- what about the often undiscussed impact on product development? In this session, Annie Hsieh will share her personal journey as a minority woman in tech, discussing why divergent thought is critical for product development, and offer tips on how to foster inclusion throughout the process. Annie will discuss how an empathy-oriented approach to product development -- from user interviews to internal processes and meeting structures -- drives better end products and bigger impacts. She'll also cover how individuals and companies can partner with organizations like Women Who Code to help solve the inclusion challenge and redefine the tech talent pool of tomorrow.
2:40 - 3:20 PM - Taking the Pain out of Support EngineeringCecy Correa, Software Engineer, Return Path
Production support is not a priority. No one on the team wants to work on support cards. Being on-call is a pain. Does this ring a bell? We’ve all been there! There is a better way to handle Support Engineering for your product. A way that will level up your team, and create positive support experiences for your customers. Drawing on 3+ years of Support Engineering at two different companies, I will share successful Support patterns and tools you can start using today to improve your product support.
